Terms & Conditions

By booking any event or workshop through this website you agree to abide by these terms and conditions. By accepting your booking, we agree to abide by these terms and conditions.

1. Full payment of the amount stated in each workshop or other event description is required at the time of booking.

2. Any cancellation by the client must be made in writing, emails are acceptable.

Cancellation fees are as follows:

2 weeks or less before the workshop: a 100% charge

4 weeks or less: a 75% charge

6 weeks or less: a 50% charge

More than 8 weeks: a 25% charge

3. The receipt of payment in full does not imply acceptance of a booking. We will confirm our acceptance of your booking by email, and it is at the time we send out this confirmation that a contract comes into existence between us. Please do not make any travel arrangements until you have had this email confirmation from us. If we are unable to confirm the booking, even though you have had an email confirming your payment, we will not be liable for any other costs you have incurred. We will refund your payment in full.

4. We reserve the right to alter or cancel any workshop or other event due to illness, fire, flood, adverse weather conditions or other circumstance beyond our control. Should an alteration or cancellation become necessary, you will be offered an alternative date or receive a refund in full.

5. We reserve the right to change any of the prices, service or other particulars of a workshop or event at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into such a contract.

6. If you have special dietary or other requests, you should inform us of these at the time of booking. We cannot guarantee that such requests will be met, and will have no liability to you if such requests are not met.

7. It is the guest’s responsibility to inform us of any injury/medical condition when booking and before the start of each workshop.

8. We will not accept liability for loss or damage to any of your personal belongings, including but not limited to camera and computer equipment, peripherals, mobile phones, baggage, clothing, documents, monies, credit cards, travel documents and so on.

9. The Company does not accept responsibility or liability for death, bodily injury or illness caused to the client or any other person included on the booking unless arising from the negligent act and/or omission of the Company’s employees (whilst acting in the course of their employment). Any claims shall be subject to Scottish law in respect of any question of liability or quantum, and all proceedings shall be within the exclusive domain of the Scottish courts.

10. The client must communicate any perceived failure in the performance of this contract on the spot to the workshop leader thus giving the workshop leader the opportunity to achieve a satisfactory solution. Should this not be possible, you should make your complaint known to us in writing within 28 days of the completion of the workshop.

11. Bookings for anyone under 18 years of age must be made by their parent or legal guardian. No one under 16 years of age may join a workshop with us, except by special arrangement with and being accompanied by a parent or legal guardian who needs to pay the full workshop fee themselves also.

12. It is the customer’s responsibility to arrive at locations at the arranged time and with the appropriate footwear and clothing. The customer needs to be healthy enough to participate in the workshop.

13. The weather is out of our control. In poor weather, every effort will be made to reschedule the workshop or provide a refund in full should rescheduling not be possible.

14. If I offer my own equipment to you on loan on a workshop it is not covered by my insurance. By accepting the loan of the equipment, if it is damaged (however minor the damage) or stolen, you promise to pay immediately its full new replacement value direct to me so I can replace the item or items from a supplier of my choice who has the item or items in stock to ensure I can continue to pursue my business. If the item is no longer manufactured this clause applies to the latest new item from the manufacturer even if the value of this item is considerably higher.

15. We reserve the right to refuse any booking without giving a reason.

16. It is this copy of our terms and conditions on the website which is current, in force and to which you and we are bound. All other copies in any other format and location are not binding.

17. By making a booking, you are agreeing to accept all the above conditions. Any person making a booking does so on behalf of all the individuals included in it, so that all are bound by the booking conditions.

18. Privacy: LISA POULSEN will store the Client’s details on a private internal database. These details will not be made available to companies or individuals outwith LISA POULSEN.